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Customer Care (888) 269-2168

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FAQ

Q: How do I order my prescription medication from Express Medicine?

Q: Why are medications cheaper in New Zealand, Canada and the UK?

Q: Will my drugs be dispensed by a licensed pharmacy?

Q: How much is shipping?

Q: How can I pay for my order?

Q: What's the fastest way to get my medications?

Q: Are there any duties, taxes or other fees?

Q: How is my payment calculated?

Q: My credit card statement shows a different amount charged compared to your website - why?

Is a prescription required?

A: All products, with the exception of those marked with an OTC icon, require prescriptions. After placing your order online, please fax in your prescriptions to: 1 (888) 369-2168 We reserve the right to limit quantities on certain medicines.


Q: How do I order my prescription medication from Express Medicine?

A: There are many convenient ways to order your prescription medication from Express Medicine. For fastest processing and delivery times you can order your prescriptions drugs online on this website. We have made it easy, safe, and secure for you to click through to our checkout and signup for an online account with us. We understand that some customers are not comfortable shopping on the Internet and because of that we have a call centre staffed with knowledgeable customer service representatives that can take your order for you via phone (888) 269-2168. Our international online pharmacy can also process your order by fax.

With your first order at Express Medicine we require information on your medical background, current medications, and drug allergies, to ensure you are not receiving any medication that will conflict with your current medication or allergies. We also require contact information for your prescribing physician, if our medical staff have any questions about your prescription. Accompanied with your order, we will require a written prescription, which can be faxed to us to complete your order.


Q: Why are medications cheaper in New Zealand, Canada and the UK?

A: The governments of these countries regulate the prices of pharmaceutical products creating, in most cases, considerable savings for customers from other areas.


Q: Will my drugs be dispensed by a licensed pharmacy?

A: Yes. All of your products are reviewed and filled by government licensed pharmacists and technicians, in licensed facilities.


Q: How much is shipping?

A: All your medications will be shipped to you for a flat rate of $10.00 USD per order; Orders over $100.00 USD receive free shipping


Q: How can I pay for my order?

A: You can pay by Visa, MasterCard, American Express & JCB.


Q: What's the fastest way to get my medications?

A: The fastest way is to follow the on-line instructions, select your product and pay by credit card. You'll receive your medications in about 2 weeks.


Q: Are there any duties, taxes or other fees?

A: No. Your medication is tax and duty free. You only pay for your medicine.


Q: How is my payment calculated?

A:
As we are a New Zealand-based pharmacy all products listed and all orders processed are in $NZ. Due to fluctuations in currency exchange rates over time, your orders may vary in price from time to time. (For example: a product costing NZ$100 would be worth US$60 at an exchange rate of NZ$1 = US$0.60, but would be worth US$50 at an exchange rate of NZ$1 = US$0.50)

Q: My credit card statement shows a different amount charged compared to your website - why?

A:
Some credit card companies charge a foreign transaction fee when placing orders from websites out of your own country. Please note that we do not impose this charge - it is levied by your credit card company.

Contact Us

We are very happy to help our customers with any questions or queries that they may have. If you would like to contact us, you can send us an e-mail by filling out the feedback form below.

express-medicine.com
5765 Turner Road Unit #1 Suite #185
Nanaimo, British Columbia, V9T 6M4, Canada

Toll-free Customer Care: 1 (888) 269-2168

Toll-free Fax: 1 (888) 369-2168


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